My worst experience

Have you ever experienced a bad after sales service before? Being directed to back and forth? Unfortunately I experienced it this morning.

See, my hubby is very sweet. For my birthday, he bought me the new Iphone 4. Last week on Friday, we went to book the Iphone 4 16GB from Maxis in One Utama Shopping Complex. The Maxis shop is actually a dealer for Maxis. The guy who attended to us, Yen told me that it would take 1-2 weeks for the phone.

Then on Wednesday, I received a call from Maxis One Utama. The guy asked me if I am interested in upgrading my phone to 32GB because there will be new stock coming in and I would be able to collect it on Saturday. All I need to do is to top up another RM400. Of course, being excited and all. I couldn't wait to get my new phone. I agreed. Called my hubby to tell him about it. He was not too happy of course. As a sales person, he knows very well it is a sales tactic. But he agreed to it. Thank god.

On Friday, I received another call from Maxis One Utama. The guy told me that I can collect my phone on the day itself. Quickly I called my hubby to tell him. I left work 6 sharp. Rushed back home to get my hubby and went to One Utama. When I reached, there were a long queue. Waited for almost half an hour. Then finally it was my turn. At last, I got my new Iphone 4.

We went up to the Mac shop on third floor to purchase a screen protector for my phone. Then came home and synced my info into my new Iphone 4. While playing with it, I felt something weird about the phone. When I lock and unlock it, there was no sound. Then I went to the sound settings to check. All the settings were correct. Then I tried to play one of the ringtones. No sound. I panicked!!! My hubby said never mind, we will go back to change it tomorrow.

So today, we went back to Maxis One Utama. We reached at 10am sharp, walked straight to the shop and reported on the defect. The guy, Kelvin told us that they will have to send the phone to check under Maxis warranty and it will take 1-2 weeks. Of course we were not pleased with the answer. As it is, we or more like I waited for about a week for the phone. Then the other Chinese dude advised us to go to Maxis centre as the phone is from Maxis centre. They would be able to replace a new set for us.

We then went to Maxis Centre in Taman Tun. This Malay guy attended to us. When he found out that the phone was not purchased under Maxis Centre, he told us that we have to go back to the dealer. He also told us that there is a policy whereby if a customer report within 24 hours, the customer will be able to get a new set replaced instantly. He also told us that Maxis One Utama is always directing customers to the centre and it is not right. The phone is not in their system and they would not be able to help us. In other words, the Malay dude is telling us that we got cheated by the dealers. My hubby blew up and called the dealer.

We left Maxis Centre feeling cheated and angry. While driving, my hubby spoke to the manager from Maxis One Utama. I was upset because 1. I didn't get to have my new Iphone 4 which is my birthday present and 2. my hubby is upset. I was thinking to myself, this is a huge mistake. I shouldn't have asked for this birthday present and of all people, I am the unlucky one who got a phone that has defect.

But I have to say that thank god for my hubby's patience (altho he blew up a few times). After he spoke to the manager, he managed to get them to replace a new set for me. But I have to wait for a few days. So we went back to Maxis One Utama to get the phone replaced. When I handed the phone to Kelvin, me and my hubby was complaining to him about the whole situation. This other guy who just purchased his new Iphone 4 looked at me worried. I told him you better check your phone properly because the speaker for my phone does not work. He got worried and quickly checked his phone. LOL.

After all that drama, my hubby went to Mac shop to purchase a screen protector for his Ipad. He told the sales guy there about our situation with the Iphone 4 and the sales guy told us that by right Maxis Centre is suppose to replace a new set for me because they are the one who brought the phones in. The proper procedure is if we purchase the Iphone 4 from a dealer and if there is any defect to the phone. By right, within 24 hours, the dealer will have to send the phone in to Maxis Centre to ask for a replacement. Alternatively, the customer can go straight to Maxis Centre to report and Maxis Centre will have to replace a new set for the customer . Well, looks like the Malay dude in Maxis Centre lied to us. Fucking bastard.

I never liked Maxis. I have been using Maxis for a long time then got fed up with their service. I switched over to Digi. Again, Digi disappointed me and I switched to Celcom. So far I am happy with Celcom's service. If it was not for the Iphone 4, I wouldn't have signed up with stupid Maxis.

I guess, Maxis doesn't believe in customer and after sales service. As a customer, I have every right to be upset because going back and forth like what I did this morning is a waste of my time and money. Seriously, Ananda Krishnan should do something about this. After this experience, I have decided that once my contract ends with Maxis, I am going to port over to Celcom again. Fuck Maxis.

Crazy over Iphone cover

I love drawings of beautiful females especially the morbid ones. There are a lot of Iphones cover that has all these nice drawings on it but it's rather pricey. Even in Petaling Street, the price of one is RM35. To me if its not less than RM20 its considered expensive. Yes...I am a cheap skate in a way.

Then one day, I stumbled upon this shop that repairs phones. My hubby wanted to repair his BB and we went to this shop in Subang Jaya. In the shop, they were selling a lot of phone covers for BB, Nokia, Iphone, etc. Its so pretty and nice. While searching, I saw the cover that I wanted. Its a drawing of beautiful asian women in a morbid way. When I asked for the price, I was shocked to find out that its only RM18 per piece. Of course, without thinking I happily purchased it. Today I went back again and bought another 2 more (one for my sis and another for me). However, its sad that I wont be using it for long as I have booked for my new Iphone 4. Its a birthday present from my hubby. :D But I will still keep it and took pics of it to make it into my wallpaper.

My sis's new cover.

My first piece. Notice the dead fish?

My second piece